EXCHANGES & RETURNS
ONLINE RETURN POLICY
WE OFFER EASY RETURNS & EXCHANGES FOR AUSTRALIAN AND NEW ZEALAND ONLINE ORDERS WITHIN 14 DAYS OF DELIVERY.
RETURNED ITEMS MUST BE UNWORN, UNUSED AND IN PERFECT CONDITION WITH ALL ORIGINAL TAGS AND PACKAGING INTACT. IF YOU ARE RETURNING INTIMATES OR SWIMWEAR PLEASE ENSURE THE HYGIENE SLIP HASN'T BEEN REMOVED. ITEMS THAT ARE RETURNED OTHERWISE, MAY BE REJECTED AND RETURNED TO THE CUSTOMER.
REPLICA PROJECT DOES NOT ACCEPT RETURNS FOR BOOKS, PERFUMES, BEAUTY PRODUCTS OR EARRINGS.
FULL PRICE ITEMS CAN BE RETURNED FOR A REFUND, CREDIT NOTE OR FREE SIZE EXCHANGE. SALE ITEMS MAY BE RETURNED FOR A CREDIT NOTE OR FREE SIZE EXCHANGE ONLY. $10 WILL BE DEDUCTED FROM THE REFUND AMOUNT TO COVER RETURN SHIPPING. RETURNS FOR EXCHANGES AND CREDIT NOTES ARE FREE OF CHARGE.
FINAL SALE
FINAL SALE REFERS TO ITEMS THAT ARE MARKED TO CLEAR. FINAL SALE ITEMS ARE NOT ELIGIBLE FOR REFUND, CREDIT NOTE OR EXCHANGE, UNLESS IN THE EVENT OF THE ITEM BEING FAULTY.
YOU WILL BE NOTIFIED AT CHECKOUT IF THE ITEM YOU ARE PURCHASING IS FINAL SALE, WITH A FINAL SALE NOTICE ON THE PRODUCT ALSO. WE RECOMMEND CHOOSING CAREFULLY TO AVOID DISAPPOINTMENT AND REACHING OUT TO OUT TEAM FOR ASSISTANCE PRIOR TO PURCHASING FOR SIZE AND STYLE ADVICE.
REFUNDS
IF YOUR ORDER QUALIFIES FOR A REFUND YOU WILL BE CREDITED BACK ON THE ORIGINAL PAYMENT METHOD LESS $10 FOR THE RETURN SHIPPING LABEL YOU WILL BE PROVIDED.
PLEASE ALLOW 7 BUSINESS DAYS ONCE THE REFUND HAS BEEN ISSUED FOR THIS AMOUNT TO APPEAR IN THE RELEVANT ACCOUNT.
EXCHANGES
WE OFFER FREE AND EASY SIZE EXCHANGES IF YOU FIND YOUR REPLICA PROJECT ITEM IS NOT RIGHT. IF THE ITEM YOU ARE HOPING TO EXCHANGE IS NO LONGER AVAILABLE WE CAN OFFER A REFUND OR CREDIT NOTE. PLEASE CONTACT US AT INFO@REPLICAPROJECT.
FAULTY ITEMS
ALL GARMENTS AND ITEMS SENT FOR ONLINE ORDERS ARE QUALITY CHECKED BEFORE DISPATCH. IN THE UNLIKELY OCCURENCE THAT YOU RECEIVE AN ITEM THAT IS LESS THAN PERFECT PLEASE CONTACT US AT INFO@REPLICAPROJECT.COM WITH IMAGES AND A DESCRIPTION OF THE FAULT.
INCORRECT ITEMS
IF YOU HAVE RECEIVED YOUR ONLINE ORDER AND THE CONTENTS DON'T MATCH WHAT YOU ORDERED PLEASE CONTACT OUR TEAM IMMEDIATELY AT INFO@REPLICAPROJECT.COM
NEED HELP?
EMAIL: INFO@REPLICAPROJECT.COM